Frequently Asked Questions
Everything you need to know before ordering
You can place your order directly through our website or contact us via Instagram.
For pre-order products:
- Pay a 25% deposit to reserve your item
- Pay the remaining balance once it arrives in Chile
Pre-order products from the USA typically take 7–20 business days to arrive in Chile.
Yes, all our products are 100% authentic and sourced from official U.S. stores.
On Instagram, we post products with limited in-store availability.
On our website, you’ll find available stock and limited-time offers ready for direct purchase.
Yes, we ship throughout Chile via Blue Express and other shipping carriers.
We ship throughout Chile via Blue Express and other logistics carriers.
You can choose:
Home delivery Blue Express pickup location
Shipping costs are paid either at checkout or when paying the remaining balance, depending on the selected option.
Your order is securely shipped once it arrives in Chile.
Your order will be delivered directly to your home or selected pickup location.
No, import/importation costs are already included in the purchase process.
We do not offer exchanges or returns, as we work with imported pre-order products.
If you have questions before purchasing, we’ll gladly help you choose the right product.
DREAMStienda does not offer a withdrawal/right of cancellation policy.
DREAMStienda does not offer returns based on personal preference or satisfaction.
We keep you updated throughout the entire process via Instagram or email.
If the item is out of stock, we’ll notify you and you may choose between:
- Product exchange
- Full refund